Shipping Policy
Our current turnaround time for print orders is 1-2 weeks. This time frame refers to the time it takes to receive, process, and ship your order. However, the turnaround time is not guaranteed.
Iron Pig Projects is NOT responsible for:
- Delays with the couriers’ shipping
- Products that are lost, stolen or damaged in the mail.
- The courier will be responsible once we ship the packages.
- Products marked delivered by the courier. You will need to contact the courier to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
• WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at admin@ironpigprojects.com as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so.